Frequently Asked Questions

Yes! All products purchased on BrewCityTools.com are new and ship with retail packaging, accessories (if applicable), and full manufacturer warranty.

Yes! Brew City Tools is an authorized distributor for all products found on the website.

Yes! Every product on BrewCityTools.com is backed by the manufacturer's full warranty.

Yes! If the product/accessory is still available from the manufacturer, we'd be happy to order it for you! Most special orders do not take any longer than a typical order placed on BrewCityTools.com.

Most UPS Ground orders leave our warehouse(s) within 3 - 5 business days.

We currently ship only to the United States.

Yes! Brew City Tools is committed to protecting your sensitive and personal information. All transactions on BrewCityTools.com are processed via industry standard SSL technology which safely encrypts all information sent to the website during the transaction.

We accept MasterCard, Visa, and American Express.

We discourage the use of pre-paid gift cards (MC, Visa, American Express) for online purchases as these payment methods do not function as a traditional credit card. If you would like to use a pre-paid gift card, please contact us at (877) 268-3700.

If you notice an error on your statement as a result of an online pre-paid gift card purchase, please contact Athena at (877) 268-3700 Ext. 1607. We will be happy to help resolve the issue. Please note that proof of error via documentation is required to undo any issues that may have resulted from use of a pre-paid gift card.